Click on screenshot to zoom
Danger level 6
Type: Trojans
Common infection symptoms:
  • Slow Computer
  • System crashes
  • Normal system programs crash immediatelly
  • Connects to the internet without permission
  • Installs itself without permissions
  • Can't be uninstalled via Control Panel Ransomware Ransomware is a file-encrypting infection that, in some cases, can be referred to as PDF Ransomware. Both the email address and the word “pdf” are included in the extension that is attached to the corrupted files’ names: “.id-{random code}.[].pdf.” If you delete this extension, the name will be restored, but, unfortunately, the file will remain unreadable, and that is because the data is changed using a complex encryption algorithm. Due to this, you can read your files only if you have a decryptor, and even though the creator of the infection promises to provide you with it if you follow their instructions, we do not think that trusting cybercriminals is such a great idea. In fact, we suggest that you focus on the removal of Ransomware instead of the recovery of your files because we do not believe that you can have your files restored. If you are currently researching a third-party tool that, allegedly, can restore your files for free, please make sure that you do not let cybercriminals trick you into downloading malware.

After encrypting your personal files, Ransomware launches a window and also drops a file named “RETURN FILES.txt” on the Desktop. If you open the .txt file, you find this message: “All your data is encrypted! for return write to mail: or” As you can see, a second email address is introduced. The window that the threat launches uses the first email address as the title, and the message represented via it is lengthier. According to it, the RSA-1024 encryption key was used to corrupt your files, and now you need to obtain a “secret key” to have them restored. Although the exact sum is not disclosed, it is obvious that the attackers want money. The “DECRYPTION PROCESS” instructions included in the message inform that you need to pay the ransom in Bitcoin in order to receive a “decryption program” and “individual keys.” Allegedly, this is what you need to have your personal files decrypted. This is how the victims of Start Ransomware, Asus Ransomware, Wiki Ransomware, and other infections (Crysis Ransomware/Dharma Ransomware family) are instructed to act as well.

At the time that our malware experts analyzed Ransomware, a free decryptor did not exist. The decryptor proposed by the attackers was unlikely to be legitimate. That leaves the victims of this malware stuck in a very nerve-wracking situation. After all, this ransomware goes after highly personal and valuable files, and if copies do not exist outside the infected computer, there seems to be no way out of the mess. That is why some victims of Ransomware might decide to pay the ransom. If that is what you are thinking about doing, you need to weigh all pros and cons, and you also need to understand the risks you would be taking. For one, you should NOT contact the attackers using your real email account. Create a new one, and then do not forget to delete it. If you pay the ransom, understand that your chances of receiving a decryptor in return are slim to none. Needless to say, we really hope that you have backups that could replace the corrupted photos, documents, videos, and other personal files with.

You do not need to carry the removal of Ransomware on your shoulders. Deleting this malware manually can be a challenge, but not if you employ anti-malware software. Needless to say, the other reason to use this software is to have full-time Windows protection, which, of course, is necessary if you do not want to face new ransomware infections (or other kinds of malware) again. If you are determined to delete Ransomware manually, here is a guide that should help you along the way. Once you remove the infection, you can replace the corrupted files with backups if you have them. After removal and, hopefully, full recovery of files, you need to learn more about malware and the different techniques that cybercriminals use to spread and execute infections. If you do not change your habits, do not secure your system, and do not educate yourself, new threats are likely to attack before you know it. Ransomware Removal

  1. Find the ransom note file named RETURN FILES.txt and Delete it.
  2. Find the {unknown name}.exe file that launched the threat and Delete it.
  3. Launch Explorer by tapping Win+E keys on the keyboard.
  4. Enter these paths into the bar at the top, find Info.hta file and {unknown name}.exe files, and Delete them:
    • %APPDATA%
    • %ALLUSERSPROFILE%\Application Data\Microsoft\Windows\Start Menu\Programs\Startup\
    • %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Startup\
    • %APPDATA%\Microsoft\Windows\Start Menu\Programs\Startup\
    • %WINDIR%\System32\
  5. Launch Run by tapping Win+R keys on the keyboard.
  6. Enter regedit into the dialog box and click OK to launch Registry Editor.
  7. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run.
  8. Delete the {unknown name} values (should be 3 of them) linked to Info.hta file and {unknown name}.exe files.
  9. Empty Recycle Bin and then quickly install a trustworthy malware scanner.
  10. Perform a thorough system scan to check for leftovers that might require removal.
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