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Danger level 7
Type: Trojans
Common infection symptoms:
  • Slow Computer
  • System crashes
  • Installs itself without permissions
  • Can't be uninstalled via Control Panel

Freshdesk Ransomware

A nasty computer infection Freshdesk Ransomware has been detected recently by specialists at The only thing it wants from users is their money, so it encrypts users’ files the second it successfully enters computers to give them the reason to pay money. Unfortunately, there are users who transfer money the second they notice a ransom note claiming that the only way to get files back is to make a payment, but, luckily, not all of them are so reckless. Most likely, you are looking for an alternative solution to the problem too if you are reading this article. Shortly speaking, we are strictly against sending money to cyber criminals behind ransomware. We highly recommend going to delete Freshdesk Ransomware instead. When this program is fully eliminated from your computer, you could try to decrypt your files without the special decryption key. For example, you could go to try out all available free data recovery methods, recover those encrypted files from a backup, or wait until specialists release a free decryption key (we cannot promise that this will happen soon). Unfortunately, not all the users who encounter Freshdesk Ransomware manage to get their files back, so you might not get them back either. Actually, you might not be able to decrypt your files even if you send money to cyber criminals – users usually do not get anything from them even though they promise to send a key to users the second the payment is received.

Freshdesk Ransomware is a threat that performs the only activity – encrypts files, so do not expect that it will leave your files intact if you ever allow this threat to enter your computer. Ransomware infections usually encrypt all files they find stored on computers they affect, so those users who encounter Freshdesk Ransomware will lose their pictures, media files, documents, and other important files. All files encrypted by this ransomware infection will receive a new extension .www – it will be appended at the end of the file. Most probably, you have already noticed that almost all files have a new extension attached, i.e. they are encrypted, and you are wondering now what to do next. We have only one piece of advice for you – delete a ransomware infection fully from your computer. It might seem that the quickest solution to the problem would be to send 0.5 Bitcoin to cyber criminals as required, but our experienced researchers say that it is the worst decision users can make. Cyber criminals will never stop developing new threats if all the victims send them ransoms, they say. In addition, there are no guarantees that you will get your files back if you make a payment, which means that you might be left without your money and your files. As mentioned above, the smartest decision would be to eliminate ransomware completely and then try to get files back using alternative file recovery methods, for example, restore them all from a backup. Needless to say, it will be impossible to do that if you have never backed up your files.

Researchers do not think that Freshdesk Ransomware is a prevalent computer infection – it has surely not affected thousands of computers. Because of this, it is also hard to say how this infection is distributed and shows up on users’ PCs. According to our experienced specialists, it should be spread like other ransomware infections because it does not differ from other ransomware-type infections in any sense. That is, it should travel as an attachment in spam emails. It does not enter computers unless users open a malicious attachment. To be frank, this happens quite often because these attachments look harmless. In some cases, they even pretend to be important documents, e.g. invoices, so we cannot blame those users who open them. Keep in mind that other ransomware infections, both old and new ones, might employ the same distribution method and secretly slither onto your computer again, so go to install a security application on your computer as soon as possible.

Remove Freshdesk Ransomware no matter you pay money or not. Yes, you have understood correctly – this threat will not disappear from your system even if you send money to cyber criminals. What you will have to do to fully erase it is to find its malicious file and then delete it – it should be located in %USERPROFILE%\Downloads, %USERPROFILE%\Desktop, %TEMP%, or %APPDATA%, so check all these directories. If you cannot find an executable file launching the ransomware infection, you should let a reputable automatic tool find and erase it for you.

Remove Freshdesk Ransomware

  1. Open the Windows Explorer by pressing Win+E on your keyboard.
  2. Check all these directories: %APPDATA%, %TEMP%, %USERPROFILE%\Downloads, and %USERPROFILE%\Desktop (enter a directory in the URL bar at the top to open it).
  3. If you find a malicious file in any of these directories, delete it.
  4. Empty the Recycle bin.
  5. Scan your PC with a reputable automatic scanner to leave no traces of Freshdesk Ransomware.
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