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Danger level 8
Common infection symptoms:
  • Slow Computer
  • System crashes
  • Slow internet connection
  • Normal system programs crash immediatelly
  • Connects to the internet without permission
  • Installs itself without permissions
  • Can't be uninstalled via Control Panel

Call Technician Now at 1-914-465-0012

Call Technician Now at 1-914-465-0012 is a fake alert that might be opened on Desktop as a borderless window, thus making it impossible to access programs and files placed there. Many users believe that there is some kind of system issue that needs to be fixed when they discover it on their screens because this fake alert has an appearance of a genuine Windows OS window. Do not worry if you have found it on top of your Desktop because it is caused by the so-called TechSupport scam. In other words, the message left for you is a complete lie, and there is no need to call the technical support. What you should do instead is to find and delete the malicious application responsible for the presence of the fake Call Technician Now at 1-914-465-0012 window. In some cases, users see fake messages because they pay a visit to untrustworthy websites incidentally; however, specialists at pcthreat.com are sure that it is not the case if this fake alert does not disappear after closing a browser or restarting the computer.

Once the executable file belonging to malware is launched, it opens a website thanku789.yolasite.com. Then, the screen is locked with the fake Call Technician Now at 1-914-465-0012 window. It tries to scare users into believing that malicious files have been found on the system. The pop-up window called “unauthorized lock” that appears on the fake blue login window also claims that the computer has been locked “due to unauthorized activity.” Both messages offer the one and only solution – to dial the telephone number 1-914-465-0012 to get help from a technician. Specialists at pcthreat.com do not think that it is a very good idea to call the technical support because it is very likely that cyber criminals will be waiting there for you instead of technicians willing to help you. They might offer to unlock your screen for a certain price, judging from the presence of buttons of CMD and remote access applications (e.g. TeamViewer and GotoAssist). Also, you might be offered to purchase useless security software. Finally, your privacy might be violated too if you provide details that are known to be the sensitive data. You do not need to pay money for removing the fake Call Technician Now at 1-914-465-0012 window or disclosing the personal information because you can unlock Desktop yourself with our help. Further in this article we will talk about its removal in a more detailed way.

To display the fake window covering the entire Desktop, malicious software responsible for the presence of the alert has to make some modifications on the infected computer. Specialists have thoroughly tested it and found that this threat creates a process fatalerror.exe in the Task Manager, a folder in %PROGRAMFILES(x86)%, and then changes the Value data of the Shell Value located in HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon. The latter modification is made so that the fake alert could be placed on Desktop after a system restart or shutdown. The only way to undo all those changes made by malware is to delete it fully from the computer, so make sure you do not postpone its deletion.

It is important to delete malware, but it is also important to know how TechSupport scams are distributed in order to prevent them from entering the system in the future. There is not much information about the dissemination of malware showing the fake Call Technician Now at 1-914-465-0012 alert yet, but there is no doubt that it has entered the system without permission. This could have happened if a user downloaded and installed some kind of program from an unreliable third-party website or opened an attachment found in a spam email. In addition, malware existing on the computer could have downloaded the infection without permission. Since malicious applications are very sneaky and might find a bunch of different ways to enter computers, security specialists highly recommend installing a reputable security application to protect the computer from harm.

To continue using your computer freely, you need to remove the fake Call Technician Now at 1-914-465-0012 warning from your screen. The so-called TechSupport scam can be deleted manually rather easily; however, if you wish to take care of it quicker, you should kill its process fatalerror.exe, download a reputable antimalware tool (e.g. SpyHunter), and then launch the scanner to remove the existing threats.

How to remove the fake Call Technician Now at 1-914-465-0012 alert

  1. Press Ctrl+Shift+Esc simultaneously.
  2. Open the Processes tab.
  3. Right-click on the fatalerror.exe process and click End Process.
  4. Press Win+E.
  5. Type %PROGRAMFILES(x86)% in the box at the top and press Enter.
  6. Delete the Power Cam folder.
  7. Check %USERPROFILE%\Downloads, %TEMP%, and Desktop.
  8. Delete the suspicious .exe file.
  9. Press Win+R.
  10. Enter regedit.exe in the box and click OK.
  11. Open HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon.
  12. Right-click on the Value Shell and select Modify.
  13. Clear the Value data field and then enter explorer.exe. Click OK.
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